Your privacy is very important to us.
Trolley Saver takes the responsibility to protect your information seriously, and is careful about how
and when your personal information is collected, used and shared.
Please refer to this Apps terms and conditions for details on how your information is treated. Our
At Trolley Saver, we respect the privacy of your personal information in our care. Personal
information means information which identifies you as an individual or from which your identity can
be reasonably ascertained.
customers, visitors to our website, apps, social media and other digital services and members of the
Types of personal information collected: The types of personal information we collect includes
name, contact details, identification information, future and historic shopping data, records of your
communication and interactions with us and activity with our digital services.
We may not be able to provide our services, or make offers to you without your personal
information. For example, we may not be able to show you your historical shopping data or tailor
specials relevant to you.
Where you provide us with personal information about someone else you must have their consent
How personal information is collected and held
We may collect your personal information in relation to your interactions and transactions with us
and places you shop. This includes: participating in a promotion, competition, or survey; registering
for services; using related digital services. We may monitor and record your communications with
us (including email and telephone) for security, dispute resolution, and training purposes. We may
also collect personal information from third parties including public sources information service
providers, providers who administer Trolley Saver branded products and services.
We hold personal information electronically. We implement a range of measures to protect the
security of that personal information. We also take measures in respect of destroying or de-
identifying personal information that is no longer needed for any lawful purpose.
Purposes for handling personal information: We handle your personal information in connection
with providing, administering, improving and personalising our services. This can include offers and
advertisements to you, conducting product and market research, dealing with enquiries from you,
working with our customers, managing promotions, providing refunds and discounts, and tailoring
our service to your specific needs. Using personal information, we endeavour to improve our
understanding of your interests, suitability and behaviour in relation to services and offers.
We may also handle your personal information to protect our lawful interests and facilitate
purchases and potential purchases of our business. We may provide marketing communications and
targeted advertising to you on an ongoing basis by telephone, electronic messages (eg. Email), our
digital services and other means. These communciations may relate to the products and services we
provide and other products which may be of interst. You can email us at
at any time to opt out of electronic and telephone direct marketing communications.
Sharing of personal information
To make it easy for you to deal with Trolley Saver and customers, and to provide you with a more
personal and consistent experience, we may exchange and combine personal information for the
We may exchange your personal information with service providers and customers to assist with
services, including app hosting, targeted offers, advertising, website hosting, data warehouse, data
processing, data analysis, information broking, online computing, printing, contact management, legal,
accounting, business consulting, marketing, research, auditing, archival, delivery, security, investigation and mailing
services and in the provision of Trolley Saver services.
The third parties to whom we disclose personal information may be located in Australia and other
countries. We take steps to ensure that our service providers are obliged to protect the privacy and
security of your personal information and use it only for the purpose for which it is disclosed.
We provide information and services through a range of digital and online services including
websites (e.g. trolleysaver.com.au) apps, email, online advertisements, and social media profiles.
These services may be operated by us to provide a consistent experience, personal your use of each
of those services and provide targeted marketing and services.
Trolley Saver digital services may use “cookies”. A cookie is a piece of information that allows the
server to identify and interact more effectively with your device. The cookie assists us in maintaining
the continuity of your browsing session (e.g. to maintain a logged in session) and remembering your
details and preferences when you return. Other technologies that MAY be used with Trolley Saver
digital products include web beacons (which may operate in conjunction with cookies), Flash local
Trolley Saver services, allowing us and the other providers of these services to understand you
better and provide a more consistent customer experience.
find some parts of the Trolley Saver digital service then have limited functionality.
Our systems record a varity of information in relation to interactions with our online services. This
can include information about software versions used, device identifiers (like IP address), location
data (where available and not disabled by the user), dates, times, file metadata, referring website,
data entered and user activity such as links clicked.
part of Trolley Saver digital services.
These technologies may be used in connection with activities like surveys, online behavioural
advertising, website analytics and email campaign management. These services we may use from
time to time include Google Analytics, Google Display Network, Google AdSense, DoubleClick,
Yahoo, Adobe, Campaign Manager, Microsoft, MailChimp, Unbounce, and MixPanel. You can find
more details in the privacy policies for those services including information on how to opt-out of
certain conduct. Bear in mind, you may need to opt-out separately from each service. The website
youonlinechoices.com.au also allows you to opt-out of some online behavioural advertising and
provides further information abnout how online behaviour advertising works. You can contact su to
request further details of the services we use. Many of these services operate without collecting or
using any personal information.
Some information we collect in relation to Trolley Saver digital services is not related to an
individual. In many cases the information only relates to a device or is of an aggregated or statistical
nature, and we will have no way of knowing the identity of the user. In other cases we may
associate information about your use of Trolley Saver digital services over time with your personal
information, e.g. where on any occasion you have logged in, followed a link sent to you by email or
we have otherwise been able to identify you.
We are constantly developing and enhancing our use of online technologies, and make reasonable
check back when you return to use our online services to ensure you are familiar with our current
Our online services may contain links to other sites. We are not responsible for the privacy practices
or policies of those sites and recommend that you review their privacy policies.
Procedures for access, correction and feedback
If you wish to access or correct any personal information we hold about you or have any feedback or
concerns about privacy, please contact us as set out below. Where you seek a response from us, we
will let you know who will be handling your matter and when you can expect a full response.
In the case of access and correction requests, please provide as much detail as you can about the
particular information you seek, in order to help us retrieve it. Under the Privacy Act and other
relevant laws, we are required to provide our reasons if we refuse your request. Where we decide
not to make a requested correction and you disagree, you may ask us to make a note of your
requested correction with the information.
For information about privacy generally, or if your concerns are not resolved to your satisfaction,
you may contact the Office of the Australian Information Commissioner at and on
1300 363 992.
Queries regarding privacy should be directed to the Trolley Saver team:
Last updated February 2016
Trolley Saver Pty Ltd
ABN: 65 145 335 823